Proactive IT Support | Host My Office

Businesses of all sizes can benefit from an IT Support Plan in one way or another, whether you just need some assistance from time to time, or want to outsource your entire helpdesk.

Key Features

Your own dedicated IT Support team allowing an ongoing two-way relationship - you know who you are talking to and they know your business
UK based 24/7 ongoing support giving you fast resolution for all queries
Friendly and welcoming approach giving you clear explanations and resolutions, cutting the technical jargon
Clear and trackable ticket-based system allowing you to monitor the progress of your issues and resolutions

Every business differs in its IT Support service requirements.

Our Support Plans make sure that the service we provide matches your business needs and budget. Our IT Support contracts are simple and comprehensive ensuring that there are no hidden costs.

We offer three levels of IT Support Plans which are structured to suit the different levels of outsourcing that our customers are looking for.

Base Level Support

All our IT Support Plans include as a minimum:

Unlimited Remote & Telephone Support - Monday to Friday 8am - 6pm
Pro-Active Monitoring
24x7 Ad Hoc Out of Hours Support

From our Base Level you can then build the plan that meets your requirements.

Level One

All the benefits of Base Level Support plus;
4 Hour SLA
Remote Support Only
Option choice of additional Network Support
Optional Bolt On of Anti-Virus Support

Who is this for?

This Plan is perfect for businesses with:

c.5 users or less
standard IT Infrastructure and needs
a restricted budget

Level Two

All the benefits of Level One Support plus;
1 Hour SLA for Business Critical
On-Site Support
Regular Reviews
Monthly Reporting
Microsoft Patch Management
Network Support

Who is this for?

This Plan is aimed at businesses with:

c.5 users or more
High level of dependency on the efficiency of it's IT

Level Three

All the benefits of Level Two Support plus;
Third Party Patch Management such as Adobe applications, Java and WinRAR
Fully Managed Anti-Virus

Who is this for?

This Plan would suit businesses with:

Over 10 users
Highly technical IT infrastructure with multi-layered operating systems
Total dependency on their IT for the business to function

Find Out More...

We create our plans based around your requirements and we can accommodate your individual needs wherever possible to achieve the right result for you.

If you would like to find out more about our IT Support or would like some guidance on what would suit your business, talk to us now.