Why is 24/7 support all-year round essential for hosted desktop services?
16th April 2021
One of the most popular IT services for many businesses now is a Hosted Desktop. This service helps companies to simplify their IT arrangements and allows staff to work from customised Cloud-based desktops on any device. This type of desktop virtualisation is also very handy for mobile and home working needs. As you might expect, there are a lot of providers now who offer DaaS services. One important thing to look for in any is 24/7, 365 day-a-year customer support.
But why is this?
Always available when needed
The main reason year-round 24/7 service is so important for hosted desktops is that this means support is always there when you need it. As a business, any delays in getting answers to questions or queries is costly. This is especially true for something like a hosted desktop which plays a crucial role in your daily operations. 24/7, 365-day support means that when you simply want to speak with your hosted desktop provider, you can.
Helps deal with unexpected disasters
This is another major reason most businesses need 24/7, 365 day-a-year support. While you might use it for contacting your provider with general queries mostly, it also comes in handy for unexpected disasters. Although choosing a top-quality DaaS provider should make this unlikely, you just never know what could happen on any given day. If your hosted desktop network goes down or some other kind of disaster with it unfolds, you need to have support on hand to get you back up and running asap.
Flexibility in work schedule
The last superb reason to choose a hosted desktop provider with 24/7 support is the flexibility it offers to your schedule. You may, for example, make a personal choice to work on a Bank Holiday or open up your business on the days between Xmas and New Year. To manage your operations in a flexible way like this, you need the support there to fall back on when required. If you would like to open but support from your provider is not available, it makes it tricky to do so.
24/7 customer support from Host My Office
Here at Host My Office, our hosted desktop solution comes with full 24/7, 365 day-a-year support for UK businesses. This means that you can always get hold of us to ask general queries, get urgent help for unexpected emergencies and rely on us to be there working when you are too.
Get in touch at hello@hostmyoffice.co.uk today for more details.
