What should you look for when outsourcing your IT support?
13th August 2021
IT is central to all businesses and a key part of how they operate on a daily basis. It is hard after all to imagine any company now being successful without computers, printers, email, websites, social media and video calls. Although many organisations would have previously looked after their IT needs in-house, it is now increasingly popular to outsource IT support. This comes with multiple benefits, such as not having to employ expensive permanent staff to look after your IT needs and always being confident that your IT systems are being looked after by experts. Of course, it is important to carefully choose the company you outsource your IT support to in order to get the most from it. But what should you be looking for when making your choice?
Proactive IT support
A great tip is to choose a provider which offers proactive IT support. This will mean they take on the responsibility of monitoring and fixing any IT issues - often before you even notice anything is wrong! Opting for this type of support means you do not have to worry about keeping an eye on this yourself and avoids costly IT downtime. It is also worth choosing a company that can advise on the best IT solutions and guide your firms IT strategy.
Clear, affordable monthly pricing
Running your own business relies a lot on knowing what money you have coming in each month and what money is going out. With this in mind, it is key to outsource your IT support to a company that delivers transparent and clear pricing. This will mean you know exactly what you will be paying for their services each month and will not be hit with any hidden extras. It is also crucial to choose a company that offers affordable prices which will not put an undue strain on your business' finances.
Unlimited IT support in UK
It is also really important to go with someone who offers unlimited access to their support desk. This means you will always be able to get the IT help you need when you need it. By the same token, it is usually a good move to choose a company that has a large service desk to support your business. This means there will always be people around to help in times of trouble. For UK companies, it is worth going with a UK-based provider because they will work similar hours to you and enable you to access support in English.
Certified support from specialist engineers
It goes without saying that you only want qualified engineers providing support to your key IT systems. These systems and the data inside them play such a big role in business now that it is not worth taking any chances with them. It is therefore essential to look for a company that employ experienced engineers who are certified by the relevant vendors to work on key products. This type of specialist support will not only get problems resolved quickly but also mean you only have the best calibre of people working with you.
Proactive IT support with Host My Office
Here at Host My Office, we offer expert business IT support which comes with all of the above benefits. With offices in Tunbridge Wells and Crawley, we are the people to trust for proactive IT support. With clear pricing, unlimited access to our UK service desk and a team of experienced engineers certified by our vendors, we can manage all your support needs. Contact us today at hello@hostmyoffice.co.uk for more details.
