IT that just
works.
Comprehensive, proactive IT support tailored to your business. We fix problems before you know they exist so your team can focus on what they do best.
Call us on 01892 267 200 or email hello@hostmyoffice.co.uk
Proactive Support Agreements
Every thriving business relies on IT that runs without interruption. We provide comprehensive remote and on-site support tailored to the unique needs of your organisation — whether you have a small team or a larger enterprise with multiple departments.
By partnering with Host My Office, any potential IT issue will be promptly addressed and rectified, minimising disruption and letting you focus on what matters most — growing your business.
Support Plans
Choose the right level
for your business.
Each tier builds on the last. Start where you need to, and scale up as your business grows.
Reactive Support
- "Unlimited" Remote Break Fix Support
- Helpdesk 8:30 am – 5:30 pm Monday–Friday
- 24/7 Device Monitoring
- Remote Support and On-site Support
- New User On-Boarding and Old User Off-Boarding
- Hardware Diagnostics
- Windows Patching
- Advanced Software Patching
- Desktop & Laptop Support
- Server Support
- Managed Anti-Virus with EDR
- Managed Anti-Malware with EDR
- Managed Ransomware Protection with EDR
- 365 Environment Support
- SharePoint and OneDrive Administration
- Backup Monitoring and Checking
- Firewall Firmware Updates
- Service Level Agreement – SLA
- End Device Backup Agent (Storage Charges Apply)
Proactive Support
- Everything in Reactive Support, plus:
- Continual 365 Security Score Improvements
- Weekly / Monthly / As-Needed Site Visit
- Active Directory / Entra ID Management
- Network Device Firmware Updates
- Intune Management and Policy Adjustments
- Group Policy Management and Adjustments
- Autopilot Management and Policy Adjustments
- Dedicated Proactive Account Manager
- Monthly / Quarterly Account Meetings
- CTO (Chief Technical Officer) Services
Compliance Support
- Everything in Reactive & Proactive Support, plus:
- Full Backup and Disaster Recovery Testing
- Continual Penetration Testing, Reporting and Remediation
- Monitored 24/7 Dark Web ID Scanning
- User Awareness Testing and Training
- Certified Software Vulnerability Manager
- Compliance Management Assistance (Once Compliant)
Not sure which plan is right for you? Call us on 01892 267 200 and we'll help you decide.
How We're Different
We treat your IT like it's our own business on the line.
Most IT support companies fix things when they break. We're built around stopping them from breaking in the first place. Our monitoring runs around the clock, our helpdesk picks up quickly, and your account manager knows your setup — not just a ticket number.
We work with businesses across Kent, Sussex, Surrey and London, and we're proud that the vast majority of our clients stay with us long-term. That's not an accident — it's what happens when IT support is done properly.
No call centres. No queues.
When something goes wrong, you reach a real engineer who knows your business — not a script reader working through a queue.
Fixed monthly cost, no surprises.
Your support agreement covers everything included in your plan. No hidden charges, no per-incident fees, no nasty invoices at the end of the month.
Proactive, not reactive.
We monitor your systems continuously and resolve issues in the background — most of the time your team never even knows there was a problem.
Local engineers, UK data centres.
Based in Kent and serving the South East and London. Your data stays in the UK and your support team is never far away.
We're ready to help.
Whether you need a helping hand for your in-house team or a full managed solution for your entire business, we've got you covered — from our first chat to ongoing support.
Ready for IT that
actually works?
Let's talk about how we can keep your business running smoothly, securely and without interruption.